In reply to my letter to Telstra last week, Jessica from the BigPond Team has replied back with a senseless email about full service blah blah.
Dear Joshua,
Thank you for your feedback in response to Justin Milne’s recent email, my name is Jessica.
BigPond® is a full service ISP, meaning the cost of a BigPond plan includes much more than just basic internet access. As a BigPond Member you can enjoy a huge range of internet services, including state of the art security products, account management self-help tools, flexible plans, unmetered content that doesn’t count towards your monthly usage allowance (such as our movies, sport, games and music sites).
There are also exclusive Member Offers from some of Australia’s top retailers via the BigPond Shopping site, along with discounts on holidays, hotels and flights through our newest site bigpondtravel.com.
All this is backed up by our award-winning customer service and our support staff are committed to fixing any problem first time around, no matter what time of day or night you need help. Our Technical Support Team are available 24×7 and you can contact us 7 days a week – by phone, fax or email.
While our customer service team are also available seven days a week and can be contacted via Live Chat, email and phone.
Plus, you have access to our online Help which is our comprehensive library of Frequently Asked Questions (FAQs), tutorials and troubleshooting tips which you can access at your leisure. To find out more about all of the services we offer BigPond Members please visit:
http://www.bigpond.com/whybigpond
Thank you for choosing BigPond.
Kind regards,
Jessica
The BigPond Team
www.bigpond.com
And for another day Australia sleeps like a baby in this series of tubes we call the internet. (Series of Tubes by Jon Stevens and Series of Tubes)
